Our Kogan Blu-Ray Player Died :( - Part 1

Hey All,

For all you out there that care our Blu-Ray player manufactured by an Australian gadget company Kogan died. I'm not sure if anyone out there has heard of kogan but they are attempting to undercut the big boys (sony, panasonic et. al.) running an aussie owned and run company purely online. The main reason i went for this blu-ray player was that it was one of the few blu-ray players out there that can play back blu-ray discs (BRD from now on) from any region whether it's a, b or c. Though most BRD's are authored for multi-region playback this is mighty handy for playing back a few US import BRDs from the likes of showtime and fox studios.......

Anyway getting back to the point, it appears the firmware isn't kicking in after booting it up as you can see from the beautifully shot youtube video below. As Kogan is an online only venture based in Melbourne it's a bit hard to take it back to a retail shopfront for warranty claims. I was a bit worried about the hoops i'd have to jump to process the support claim but thankfully after a brief support email exchange (with a link to the aforementioned youtube video). They agreed to organise a courier to come pick up the BRD player and send it back to them at their own cost. How cool is that? I didn't even need to leave my front door or pay petrol/parking/postage to get it back to them. This is shaping up to be a better experience then dealing with a shopfront and big manufacturer.

I'm at working day 4 since my initial support enquiry and our blu-ray player is sitting somewhere in kogan warranty land getting its guts ripped open. I'll post a follow-up once it comes back.




P.S. One negative about this player is that all blu-ray discs refuse to go online using the profile 2.0 BD-Live functions. It hasn't been a big problem but I'll be interested to see if it comes back fixed (though i should probably get them to check that before they send it back!).