Our Kogan Blu-Ray Player Died :( - Part 2 : The replacement

For all you out there that care Kogan came through with the goods and instead of fixing the Blu-Ray player replaced it with the latest model with added wi-fi connectivity goodness. According to the box it came in it's a "quality tested" unit which i assume it's a returned/refurbished/second hand unit but looking over it the player and remote it looks brand new and included all cables and accessories.

On the positive side the boot up time of the new model is significantly faster than the old one and the menus are a lot more responsive. I still can't get BD-Live up and running and can only assume that considering two different Kogan Blu-Ray players are having issues it must be a problem between the Kogan software and my network. I'm yet to come across any compelling BD-Live content so no great loss.

All in all it took 7 working days from registering the fault to getting a replacement with the added bonus that i didn't need to drop it off or pick it up and all postage was covered by Kogan. I'm pretty happy with the response from Kogan support and based on this experience i'd be confident to buy from them again knowing that if something did go wrong that i wouldn't be waiting to long for a fix or a replacement.